[ Frequently asked ]
Questions.
Everything people ask before their first visit. Something missing? Write to hello@volumeslab.com and ask a human.
Location & practical
Where are you located?Open +Close −
Calle Churruca 5, Madrid, in the heart of Chamberí. See the Contact page for directions, metro and parking.
Do you offer memberships?Open +Close −
Yes, our Human Performance and Body Recomposition memberships combine testing, personal training and medical oversight. See the Memberships section for details.
What languages do you speak?Open +Close −
The full experience, testing, debriefs and reports, is available in English and Spanish.
Gift cards
Can I buy a gift card?Open +Close −
Every test, assessment and package is available as a gift card. Choose 'Gift card' on any product and we'll email a redeemable code instantly.
How long are gift cards valid?Open +Close −
12 months from purchase. The recipient books whichever date suits them within that window.
Medical & safety
Is the VO2max test safe?Open +Close −
Yes. It's a maximal-effort test, but it's supervised throughout by our medical team with continuous monitoring, and you can stop at any moment.
How much radiation does the bone density scan use?Open +Close −
Very little, roughly a tenth of a chest X-ray, comparable to a few hours of natural background radiation.
Is the GLP-1 program right for everyone?Open +Close −
No, and we say so when it isn't. Eligibility is decided by our physicians at intake based on your health profile and contraindications. Consultation first, prescription only if appropriate.
Do you accept insurance?Open +Close −
We're a private lab and do not process insurance directly. We can provide an itemised invoice for reimbursement claims.
Results & reports
When do I get my results?Open +Close −
Key numbers are reviewed with you in person on the day. Your full written report, benchmarked against your age group, arrives within 48 hours.
Who sees my health data?Open +Close −
Only your care team. Your data is stored securely, never sold or shared, and you can request a full export or deletion at any time.
Can you share results with my doctor or coach?Open +Close −
Yes, with your explicit permission, we send the full report directly to them.
Preparing for your visit
How should I prepare for my tests?Open +Close −
For most tests, come hydrated and wear comfortable clothing. For metabolic and DEXA tests, arrive fasted (no food or caffeine for 4 hours). We'll send full prep instructions with your booking confirmation.
What should I wear?Open +Close −
Comfortable training clothes and the shoes you usually train in. For 3-D body composition scans, minimal tight-fitting attire works best, we have changing rooms and everything you need.
How long will I be in the lab?Open +Close −
Individual tests run 15–60 minutes, the Foundational assessment 90 minutes, and the Longevity and Performance assessments around 3 hours, including your debrief.
Booking & changes
What happens after I book?Open +Close −
Our team confirms your appointment personally by email within 24 hours, including exactly how to prepare for your specific tests.
Can I cancel or reschedule?Open +Close −
Yes. Cancel or reschedule up to 48 hours before your appointment at no charge. Within 48 hours, a 50% fee applies.
Can I book for someone else?Open +Close −
Yes. Book normally and add the recipient's details in the notes at checkout, or send them a gift card and let them book at their own pace.
Do I need to be fit to come?Open +Close −
No. Most of our clients are starting from scratch, the whole point is to measure where you are today. Protocols adapt to every level.